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Hassan Rojas
hassan.rojas@cus_teamflow_140.demo· Growth (3 seats)
Continue automated recovery: signals worth knowing
Customer engages with email and recovers some of the time. Automated flow is doing its job.
Engagement: green (4 sent, 3 opened, last open 12 days ago)Recovery history: yellow (1 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
87d ago
Apr 14
Customer age
333d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_140
Customer sinceAug 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
26d agofraud$149.00
53d agoexpired$149.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
86d agoExecuted Apr 14, 2026
✉
Day 1 emailEmail sent (AI)
86d ago"Your payment did not go through"
Executed Apr 15, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
85d agoExecuted Apr 16, 2026
✉
Day 3 emailEmail sent (AI)
84d ago"Payment update needed"
Executed Apr 17, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
80d ago"Account access at risk"
Executed Apr 21, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
73d ago"Two weeks since your payment failed"
Executed Apr 28, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
66d agoExecuted May 5, 2026
✉
email_day30Email sent (AI)
57d ago"Final notice on your account"
Executed May 14, 2026
○ Not opened○ Not clicked