← Back to paymentsfailed_unrecovered
Hassan Rojas
hassan.rojas@cus_teamflow_140.demo· Growth (3 seats)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: green (2 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
86d ago
Jul 14
Customer age
333d
Decline details
Categorysoft
Codegeneric_decline
Invoice IDin_demo••••••••
Customer IDcus_teamflow_140
Customer sinceNov 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
53d agoexpired$149.00
69d agosoft$149.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
86d agoExecuted Jul 14, 2026
✉
Day 1 emailEmail sent (AI)
85d ago"Your payment did not go through"
Executed Jul 15, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
84d agoExecuted Jul 16, 2026
✉
Day 3 emailEmail sent (AI)
83d ago"Payment update needed"
Executed Jul 17, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
79d ago"Account access at risk"
Executed Jul 21, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
72d ago"Two weeks since your payment failed"
Executed Jul 28, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
65d agoExecuted Aug 4, 2026
✉
email_day30Email sent (AI)
56d ago"Final notice on your account"
Executed Aug 13, 2026
○ Not opened○ Not clicked