← Back to paymentsfailed_unrecovered
Hassan Rojas
hassan.rojas@cus_teamflow_140.demo· Growth (3 seats)
Continue automated recovery: but watch closely
$1,788.00 MRR at risk
High-value customer; not enough engagement data to call it. Watch closely.
Engagement: unknown (fewer than 3 emails sent in last 30 days)Recovery history: red (0 of 3 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: medium·Phase 1 rules · live signal
Amount
$149.00
Decline
soft
Detected
80d ago
Jun 5
Customer age
333d
Decline details
Categorysoft
Codedo_not_honor
Invoice IDin_demo••••••••
Customer IDcus_teamflow_140
Customer sinceSep 2025
Email engagement
Emails sent5
Opened0 of 5
Clicked0 of 5
Previous failures (2)
9d agonetwork$149.00
71d agofraud$149.00
Recovery timeline
8 of 8 steps executed↺
4hr retryCard declined
80d agoExecuted Jun 5, 2026
✉
Day 1 emailEmail sent (AI)
79d ago"Your payment did not go through"
Executed Jun 6, 2026
○ Not opened○ Not clicked
↺
Day 2 retryCard declined
78d agoExecuted Jun 7, 2026
✉
Day 3 emailEmail sent (AI)
77d ago"Payment update needed"
Executed Jun 8, 2026
○ Not opened○ Not clicked
✉
Day 7 emailEmail sent (AI)
73d ago"Account access at risk"
Executed Jun 12, 2026
○ Not opened○ Not clicked
✉
email_day14Email sent (AI)
66d ago"Two weeks since your payment failed"
Executed Jun 19, 2026
○ Not opened○ Not clicked
↺
retry_day21Card declined
59d agoExecuted Jun 26, 2026
✉
email_day30Email sent (AI)
50d ago"Final notice on your account"
Executed Jul 5, 2026
○ Not opened○ Not clicked