← Back to paymentsfailed_unrecovered
BayGroup
baygroup@cus_teamflow_123.demo· Growth (with add-on)
Intelligence recommends personal outreach this week
$1,788.00 MRR at risk
High-value customer not engaging and historically doesn't recover. Last-chance personal touch before deprioritizing.
Engagement: red (4 sent, 0 opened in last 30 days)Recovery history: red (1 of 4 prior failures recovered)Value: high (top 25%, $149.00/mo)
Confidence: high·Phase 1 rules · live signal
Amount
$149.00
Decline
expired
Detected
77d ago
Jun 8
Customer age
350d
Decline details
Categoryexpired
Codeexpired_card
Invoice IDin_demo••••••••
Customer IDcus_teamflow_123
Customer sinceSep 2025
Email engagement
Emails sent5
Opened5 of 5
Clicked0 of 5
Previous failures (3)
19d agosoft$149.00
49d agosoft$149.00
83d agosoft$149.00
Recovery timeline
6 of 6 steps executed✉
Day 1 emailEmail sent (AI)
76d ago"Your card has expired"
Executed Jun 9, 2026
✓ Opened 76d ago○ Not clicked
✉
Day 3 emailEmail sent (AI)
74d ago"Your card still needs updating"
Executed Jun 11, 2026
✓ Opened 74d ago○ Not clicked
✉
Day 7 emailEmail sent (AI)
70d ago"Account access at risk"
Executed Jun 15, 2026
✓ Opened 70d ago○ Not clicked
✉
email_day14Email sent (AI)
63d ago"Two weeks with no card on file"
Executed Jun 22, 2026
✓ Opened 63d ago○ Not clicked
↺
retry_day21Card declined
56d agoExecuted Jun 29, 2026
✉
email_day30Email sent (AI)
47d ago"Final notice on your expired card"
Executed Jul 8, 2026
✓ Opened 47d ago○ Not clicked